In early February, members of the Quality Improvement Organizations, an arm of the Centers of Medicare and Medicaid Services (CMS), visited IHM Senior Living Community (IHMSLC). IHMSLC was one of just 10 out of 15,000 nursing homes nationwide chosen to share best practices in resident care.
Quality Improvement Organizations (QIO) identified high-performing nursing homes in order to learn more about the systems and processes that contribute to harm and injury prevention from all causes. They looked at those centers consistently rated high on the CMS 5-Star Rating System, geographic and demographic representation, ownership type, number of licensed beds and profit status.
IHMSLC, previously the IHM Health Care Center, has consistently received five-star ratings from Medicare. In 2013, it was named as one of the best facilities in the country by U.S. News. QIO interviewed IHMSLC residents, consultants, staff members, who offered input regarding best practices contributing the success of IHMSLC.
Among the themes and strategies identified were the facts that IHMSLC is mission-driven; longevity of staff; there is a culture of teamwork, communication and continuous learning; staffing levels are strong; and there is obvious care, not only for the residents, but also for the staff working with them.
Additionally, IHMSLC boasts a strong interdisciplinary team approach to care. This includes dietary, therapy, activities and nursing staff all working together. Care plans for the residents are reviewed daily by the interdisciplinary team and reports are provided to caregivers at the start of each shift. Fall prevention programs are in place, as is a strict infection control protocol. Care transitions – from the hospital to IHMSLC and from IHMSLC to discharge home – help reduce avoidable readmissions.
QIO will use the processes IHMSLC follows to keep residents safe as part of a change packet that will be shared with all nursing homes across the country.
For more information about IHMSLC, contact Michelle Hoff, LNHA, at 734-240-9743.
IHM Senior Living Community is a sponsored ministry of the Sisters, Servants of the Immaculate Heart of Mary, Monroe, Mich.